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A £20 non-refundable booking fee is required in order to book an appointment. A non refundable booking fee of £50 will be required to secure your appointment if over £200 in value. A non refundable booking fee of £100 will be required to secure your appointment if over £400 in value. The appointment will not be reserved until this is received. Patients have the right to cancel or reschedule their appointment once up to the appointment time. Appointments cancelled or rescheduled within the 48 hour period prior to the appointment will result in the booking fee being held by Dollface Aesthetics to partially cover loss of earnings due to the patient not having treatment and not giving Dollface Aesthetics reasonable time to fill the appointment. Patients who cancel or rearrange within 12 hours of their appointment will be charged up to 100% of the cost of the treatment.
Dollface Aesthetics reserves the right to ban patients from clinic and/or refuse to treat patients with 2 or more last minute cancellations (within 24 hours of the appointment) or 1 NO SHOW irregardless of the reasoning behind the cancellation/no show.
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Patients who no show will be charged the full cost of treatment and will not be rebooked in the future. Consultations are free but if cancelled within 24 hours they may incur a £20 fee.
​Replace reviews
Reviews are included in the original appt price; for example skin boosters will be subject to a £20 charge. Should the patient fail to attend or fail to give 48 hours notice for cancel/ reschedule.
Botox reviews are chargeable at £20 these must take place between 10-21 days post initial Botox treatment. No shows will still be charged the cost of the appointment. Failure to give at least 48 hours notice of reschedule or cancellation will also result in the appt being charged for.
WE RESERVE THE RIGHT TO REFUSE / CANCEL TREATMENT / APPOINTMENTS WITHOUT PRIOR ARRANGEMENT AT ANY TIME.
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By booking and accepting our terms you confirm that you have personally registered your details and reserved a time allocation that you are committed to. Should your circumstances change and you are no longer able to attend your booking then you accept full liability and thus fore forfeit your treatment cost to the company Dollface Aesthetics. You understand that any attempts to withdraw this payment will result in legal action being taken against you. You understand that evidence of acknowledgement will be provided to your bank institution and PayPal Legal representatives as proof of acceptance in any matter.
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We do not offer refunds on booking fees , the only exception to this policy is an unexpected serious or long term illness that contra-indicates the treatment or pregnancy confirmed by a medical certificate.
If you cannot provide ID when asked then any fees will also be lost. No one under 18 will be treated under any circumstances.
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In the event a clinic is re-arranged or cancelled by Dollface Aesthetics we will not reimburse travel nor cover further expenses that may be incurred as a result. aa
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We are not able to treat those who are medically unfit for treatment. For a list of exclusions please contact us prior to booking and if you have a known medical condition or are taking any medication that could contraindicate your treatment it is your responsibility to check with us prior to booking any treatments with us. If you book treatment without checking this first we have the right to refuse on this basis and any booking fees will be lost. Please ensure you contact us before you book to avoid this happening.
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We cannot accept bookings made on behalf of someone else. We are not able to transfer bookings or booking fees to another individual.
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We allow a 5 minute grace period for late appointments, due to how busy our clinics can run we cannot allow any longer as this will have an effect on other bookings after yours. If you are longer than 5 minutes late then we may have to rearrange your booking and your booking fee will be lost. We apologise for any inconvenience this may cause.
Pregnant or breastfeeding women and anyone under the age of 18 cannot have aesthetic treatments, Photo ID will be required for anyone under the age of 25.
Unfortunately, children under 18 are not permitted at the appointments due to the nature of the treatment and we are not covered for insurance reasons, if you arrive with children we will not be able to carry out your treatment and the booking fee will be lost, we apologise in advance for the inconvenience.
All our treatments require us to hold information regarding our client’s personal details along with medical information, we carry this out with the utmost care and endeavor for this information to only be used internally.
No information will ever be sold to third parties.
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As part of your treatment, you will be required to complete a medical questionnaire in which we will ask questions about your medical history. It is your responsibility to disclose all information required and Dollface Aesthetics will not be held responsible for anything not disclosed.
Changes to your medical status must be relayed to a member of the team before any further treatments are carried out. This is your responsibility to update us with accurate medical history if you visit us for further treatment.
Any information you provide will be held securely and in accordance with the GENERAL DATA PROTECTION REGULATION. Your personal details will not be disclosed to third parties.
FOR HEALTH & SAFETY REASONS NO OTHER PERSON THAN THE PRACTITIONER AND THE CLIENT ARE ALLOWED IN THE TREATMENT ROOM.
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Thank you for your understanding
Dollface Aesthetics